Who is a Telephone Operator?:
Telephone operator is a person who helps people to make local and long distance calls. They are also needed in private and public sectors as the offices and organizations use switchboards and they need operators to transfer the calls among different departments and help people communicate. So a telephone operator should possess good communication skills as they need to attend a thousand calls every day. Some of the important duties of a telephone operator include reading text, writing i.e. jotting down names and numbers of customers while talking to them, communicating with the customers, job task planning, critical thinking and problem solving.
Need of Commnication
Communication and Telephone Operator
A telephone operator must speak very fluently in English. The telephone operator has to speak and interact with the customers every day. For that she should possess excellent communication skills. She has to place long distance calls and also help them resolve issues. Sometimes they have to direct and guide the customers and provide assistance to them. They have to interact with long distance operators in other countries on a daily basis. They also need to communicate with their superiors and seniors to talk about production, problems, work schedules and procedures.
How to Communicate as a Telphone Operator
There are some ways that can be followed while communicating as a telephone operator.
The ways are as follows:
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