When a customer enters your hotel, his experience starts from the moment he faces the front desk. If the front desk executives are cheerful and bright, the same will reflect on the customer’s stay at your hotel. If it’s the opposite, the customer will feel disappointed and will regret taking a room in your hotel. Greet and part with your guests in polite English language so that they take pleasant memories of their hotel experience. Read on to find the appropriate ways to welcome and see off your guests at your hotel.

A. Check -In

Welcoming your guests is the most important part of check-ins. The manner in which you welcome your guests will decide the tone and pleasantness of his stay. If you greet your guests properly, they will be confident that their stay and interaction with the hotel staff will be pleasant and without hassles. You should always be polite and treat the customers with respect, no matter what race or gender they are. Even if the guests act grumpy and rude, try to charm him with your pleasant interaction. It is always preferable to adopt a formal English conversation rather than informal as some customers may not like an informal tone. Below are some examples of how you can greet guests at the time of check-ins.

Example:

1. “Good Morning Sir/Madam.”

2. “Good Morning and Welcome to Grand Hyatt”.

3. “Good Afternoon/Evening Sir/Madam.”

4. “How are you this morning/afternoon/evening/today?”

5. “Hello Sir/Madam, What can I do for you today?”

6. “Welcome Sir/Madam, How may I help you today?”

7. “Kindly call the front desk if you need anything.”

8. “Just a moment, I will hand you your keys.”

9. “You can enjoy our complimentary breakfast between 8.00 am to 11.00 am.”

10. “Your room is on the second floor, third to the right.”

B. Checkout

Checkout is the time when you can ensure that customers leave your premises with a peace of mind and carries pleasant memories with them. Make sure the bills are arranged and there is no unnecessary charge. Return the customer’s possessions in a proper manner and have appropriate facilities to clear his dues. Avoid making customers stand in line and process procedures faster. This is the time to take feedback on how the guests stay was. Whatever feedback they give, make a point of noting it for future improvements. In the end, see off the customers with a heartfelt thanks and good bye. Below are sample checkout conversational dialogues.

Example:

1. “Hello Sir, Are you ready to check out?”

2. “How was your stay?”

3. “How did you find our hotel food and facilities?”

4. “Was everything according to your preference?”

5. “How would you like to settle your dues?”

6. “Were you satisfied with everything?”

7. “Enjoy the rest of the holidays”.

8. “Thank you for visiting Grand Hyatt, see you again.”

9. “Have a safe trip back home.”

10. “Hope you had a memorable stay with us”

The above samples demonstrate how to check in and check out your hotel guests. Use your fluent English speaking skills to make proper impressions. You can take the assistance of an online English tutor to forge long term alliances.

About eAgeTutor:

eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

Related Topics:

1. How to make requests for special meals on a flight?

2. How to ask for directions to a coffee shop?

3. How to ask an air hostess about cabin luggage compartment?

4. How to upsell and cross sell?

5. Why is correct ‘Speed’ important in Spoken English?

As a front desk executive, you are expected to possess a polish in your English communication skills as well as are required to communicate with warmth and ooze genuineness. Holding a position as such requires you to speak with certain sophistication and poise in your body language as well as the way you put yourself across to the customer/client. As a front desk executive, you are the first point of contact when a client enters your hotel. This responsibility needs you to put your best foot forward and speak English fluently.

Sample Conversation at a front desk

Here  is an example that you could find useful in helping you converse as a professional, well- trained, proficient front desk executive.

Rita (Front Desk Executive): Good Afternoon,  Welcome to the Grand Hyatt luxury Hotel. How may I help you?

Guest: I had a reservation booked for today.

Rita: Sure Sir. Could you please provide me with your first name?

Guest: My name is Kenneth.

Rita: Can you please spell that out for me?

Guest: Sure. K-E-N-N-E-T-H.

Rita: Yes, Mr. Kenneth, we have reserved a double room for you with the scenic view of the ocean. Just as you requested.

Guest: Of course.

Rita: In addition, the room is booked for three days and two nights. Is that correct?

Guest: Yes, it is.

Rita: Excellent. We already have your credit card information on file. Please sign the receipt along the bottom.

The guest signs the billing amount.

Guest: Here you go!

Rita: Sir, along with your presidential suite you get a full continental breakfast every morning, free airport shuttle service, and can avail all the liquor in the mini- bar available in your room.

Guest: Sounds good. So, what room am I in?

Rita: Room no. 465. Here is your key. Our bellhop will escort you to your room as well as make sure that your entire precious luggage reaches your room at the earliest.

Guest: Great. Thanks!

Rita: Should you have any queries or requests, please dial zero (0) from the telephone made available in your room. In addition, we have a wifi connection that you can get access as you enter your room.

Guest: Amazing. Thank you for all your help.

Rita: My pleasure, Sir. Have a wonderful stay at the Grand Hyatt luxury hotel.

There you have it. A conversation that comes across as complicated made simple for you. If time permits, make sure to learn English fluently by enrolling in one of the available spoken English courses online.

It is crucial for you to treat your guests with a modest undertone in your voice and a constant warm smile on your face. Keep your English simple and fulfill all the queries put forth by your guest. Understand the fact that you are the face of the 5 star luxury hotel you work at, be crisp, clear in your answers, and ensure to know all about the services your hotel offers. If there is a waiting period for the generation of the bill or any confusion as such… indulge in small talk with the guest, keeping him/ her distracted from the wait period that has been caused.

About eAgeTutor:

eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based on a well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

Related Topics:

1. Dos and Don'ts of Public Speaking.
2. How to Greet? Learn the Basics.
3. How to Overcome the Anxiety of Making Mistakes when Speaking English?
4. How to Improve Communication Skills?
5. Golden Rules for Improving Spoken English.