What Does Answering Phone Calls mean?:

1. Every phone call should be answered with a polite greeting. Always say hello when you pick up the phone. Greetings like Hi, how are you? Or Nice to hear from you after a long time can be used. It is considered very rude if a phone call is not answered with proper greetings.
2. You should always try to avoid putting someone on hold for a long time. Suppose you are not able to find the person with whom the caller is trying to connect, then do not put the caller on hold for more than 1 minute. Apologize in a gentle voice for putting on hold by saying “I am sorry. Mr. Raju is not available right now. I will ask Mr. Raju to call you back once he is here.”
3. If you find that the caller is looking for a person who is unavailable then you can say “John is unable to come to the phone right now, would you like me to take a message for him?”
4. If you are making a call, do not forget to introduce yourself and your relationship with the person you’re looking for. Hi! I am Jenny (Vasco’s friend) Can I speak to Vasco?
5. While answering the phone if you find the caller is looking for you but the caller is not able to recognize your voice, always introduce yourself by saying:

This is Johnny speaking.

Speaking.

This is she.

Johnny here.

6. While answering phone, you can always request the caller to increase his voice if he is speaking very low, or speak slowly if he is speaking too fast. Some common phrases are:

Could you speak up a little louder, please?

Could you repeat that please?

Can you speak little slowly please?

Can you call me back please? I am unable to hear you.

7. While answering a call sometimes you might have to take a message for someone. Some common phrases are as follows:

 I am sorry Jessica is not here. Would you like to leave a message for Jessica?

He is busy right now. Can you call him a little later please?

8. Always end your conversation by saying Thank you.