You are excited about taking your tourist group to exotic locations and want to be their perfect guide. Tourists travel around the world to know about other customs, folklore apart from their native countries. Custom and folklore originate over centuries and are a defining aspect of any location. When you go about explaining the local customs and folklore, create captivating stories in English. The audience will appreciate your English command and knowledge.

Things to keep in mind:

 1. Create mystery

Tourists love mysterious places. Create an aura around your explanation and keep your listeners captivated. Use appropriate English words and phrases. Your vocabulary and speech tone should be modified according the location.

2. Use hand gestures

Suitable hand gestures should be given at the time of giving folklore detail. They show that you yourself are interested and excited to be a part of the description. A monotonous tone can be boring and may lead to a lack of interest. The audience should remember what you said till the reminder of their stay.

Sample Conversation:

Situation: You and your tourist batch are visiting Pallakad, a scenic place in Kerala that is famous for its bamboo sticks.

You: Welcome to Pallakad, the home of scenic natural beauty and bamboo sticks. This region is famous for its quality bamboo sticks.

Tourist 1: Wow, this place is quite beautiful, look at those awesome bamboos. It's truly a wonderful sight.

Tourist 2: I have heard some folklore stories of this place. Do you know it?

You: Of course, I will tell you all about it. As you can see, the place is filled with bamboos. They are the basis of a folklore and custom of this place. The story goes like this, once there was a bamboo winnow maker called Pakkanar. He used to earn money by selling winnows by going to the nearest forest, collecting bamboos, making the winnows, and selling them for a good price of Rs. 4. But when the time for payment came, he used to take only Re.1 and the rest Rs 3 went to different accounts from the customer .

Tourist 3: Why? Was he crazy?

You: No, he had a noble logic behind that. He used to believe that humans work only to satisfy their wants. His logic was that he needed only Re.1 for him and his wife to survive. Re.1 for paying back his indebtedness to his parents, Re. 1 for his future generation, Re. 1 as a donation to the poor and the needy. He didn’t want to lose sleep over money, which did not belong to him.

Tourist 4: Wow, that’s nice. Hey, why is there small bamboo winnow models hanging on the sticks?

You: Its part of the local custom to honor Pakkanar. His actions spread the message that it is foolishness to amass huge wealth and then lose sleep over it.

Tourist 5: That’s wonderful, this place has amazing stories.

The above sample conversation highlights how you should talk about the local customs and folklores. With the use of fluent English conversations, you can captivate your audience and take them on a memorable experience. You can take the assistance of free online English tutorials or better join a spoken English program to better your career as a guide.

About eAgeTutor:

eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

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5. How to Speak Clearly and Fluently?

You are "sales in charge"of Wal-Mart and you found yourself in a peculiar situation. An elderly customer is making an unreasonable demand and is creating a scene. How would you handle this situation? Would you stick to your offer or give in to the customers demands so that you don’t lose him. The paragraphs below will show you how with the help of fluent English, you can be firm and convince the customer to reconsider his demands.

Things to keep in mind:

1. Stand your ground

In case of unreasonable demands, it is important to stand your ground and don’t let go. If you adhere to his demands, the customer will take you for granted and soon, other shoppers will follow the line. It is true that customers are the king, but a line has to be drawn somewhere otherwise it will lead to complications later on.

Example: “I am sorry Sir, but I can't accomodate  your demand and would request you to reconsider”.

2. Never lose your temper

It is tempting to lose our self control and lash out at the offending customer. But, remember that such an action can lead to embarrassing situations and a bad name for your store. The goodwill of the retail store rests on how you handle such situation and your overall behavior.

Sample Conversation:

Situation: A regular customer is asking for a 30% discount instead of the usual 15% and is now beginning to create a scene.

Customer: “Look here, I know you guys make a lot of profit, so why don’t you give me a 30% discount?”

You: “Sir, It’s not about our profit. We are selling at a predetermined margin and we are not the ones who decide it. We are just selling products on behalf of the manufacturer.”

Customer: “I don’t care; you will have to give me the discount which I want.”

You: “Sorry Sir, But that is not possible.”

Customer: “What do you mean not possible? Is this how you treat your customers?”

You: “We give utmost importance and priority to our esteemed customers who are loyal and reasonable. But the customers should understand that there are some things beyond our control.”

Customer:  “I don’t want to know anything. Give me the 30% discount or else I will leave now.”

You: “Sir I would like to give it  to you however  it is not possible ,but since you have been an old customer with us I can offer you 16% discount which is my within my authority .I or any other manager can't offer discounts beyond this. ”

The above conversation shows clearly how to handle a customer who is unreasonable and impolite. By following the above guidelines along with strong English communication, you will keep the name of your store safe. For more samples, you can take the help of free online English tutorials.

About eAgeTutor:

eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based  well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

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You are the owner of a switchgear business and are thinking of expansion plans. However, you are in urgent need of money for operational expenses. For any self-employed businessperson, capital is of utmost importance, which can be loaned from the bank. It is very important to write a professional loan application. To be able to speak fluent English is very different from being able to draft a letter in English. Below are the key points to keep in mind while drafting a loan application for your business.

Points to keep in mind

1. Give detailed information

In order to convince the bank to lend you money, it is important to give all the details of your business. The bank needs to be sure that your business is a legitimate and viable one. It is investing the hard-earned money of its stakeholders in your business and they need to be sure that the money is safe.

2. Prepare employee profiles

Give a background of the management of your business and workforce. The bank needs to know the strength of your business. Highlight their qualification or achievements or whatever you deem suitable. Bankers need to be sure that the business is run by qualified and competent persons and they value professionally qualified custodians.

3. Have a realistic approach

Do not attempt to paint a rosy picture of your business. Bankers will come to know the reality anyway and any discrepancy will come back to haunt you later. It can be disastrous as other banks can black list you. Once blacklisted, it is very difficult to get your credibility back. Hence, it is preferable to be honest and direct to the point. Avoid unnecessary  jazz.

Sample Loan letter :

Rohan Sharma

652 Taravalla Bridge Rd.

Taravalla Mountain, Delhi- 568963

15th September, 2013

The Branch Manager

Bank of India

Taravalla Mountain Branch

 Subject:Application for Loan

Dear Sir,

This letter is in regards to the operational loan requirement for the Switchgear business of Tara Switchgears limited.

I am Rohan Sharma, the proprietor and MD of Tara, based in Tarawalla Mountains. The business has been in operation for the past 3 years and we are considering expanding plans across India. The expansion team is handled by Vinod Chowdhary, an IIT graduate along with 4 other MBA's. Due to the economic boom in the country, Switchgear business is expected to rise by 10 % annually. This is because of high demand for power . To be a part of this growth, we require a loan of Rs. 50,00,000 at 8% annual interest. We are ready to put our land assets as collateral.

We know the risks in the power sector due to fluctuation policies of the government, however we assure you that our professional management will bring out the best in the business. Please consider our application seriously. We hope to hear from you soon.

Yours sincerely,

Rohan Sharma

The above sample shows the importance of the above three points. Your command over English should be up to task for writing professional business letters. Improve your English with the help of free online English tutorials.

About eAgeTutor:

eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based on a well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

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