When a customer enters your hotel, his experience starts from the moment he faces the front desk. If the front desk executives are cheerful and bright, the same will reflect on the customer’s stay at your hotel. If it’s the opposite, the customer will feel disappointed and will regret taking a room in your hotel. Greet and part with your guests in polite English language so that they take pleasant memories of their hotel experience. Read on to find the appropriate ways to welcome and see off your guests at your hotel.

A. Check -In

Welcoming your guests is the most important part of check-ins. The manner in which you welcome your guests will decide the tone and pleasantness of his stay. If you greet your guests properly, they will be confident that their stay and interaction with the hotel staff will be pleasant and without hassles. You should always be polite and treat the customers with respect, no matter what race or gender they are. Even if the guests act grumpy and rude, try to charm him with your pleasant interaction. It is always preferable to adopt a formal English conversation rather than informal as some customers may not like an informal tone. Below are some examples of how you can greet guests at the time of check-ins.

Example:

1. “Good Morning Sir/Madam.”

2. “Good Morning and Welcome to Grand Hyatt”.

3. “Good Afternoon/Evening Sir/Madam.”

4. “How are you this morning/afternoon/evening/today?”

5. “Hello Sir/Madam, What can I do for you today?”

6. “Welcome Sir/Madam, How may I help you today?”

7. “Kindly call the front desk if you need anything.”

8. “Just a moment, I will hand you your keys.”

9. “You can enjoy our complimentary breakfast between 8.00 am to 11.00 am.”

10. “Your room is on the second floor, third to the right.”

B. Checkout

Checkout is the time when you can ensure that customers leave your premises with a peace of mind and carries pleasant memories with them. Make sure the bills are arranged and there is no unnecessary charge. Return the customer’s possessions in a proper manner and have appropriate facilities to clear his dues. Avoid making customers stand in line and process procedures faster. This is the time to take feedback on how the guests stay was. Whatever feedback they give, make a point of noting it for future improvements. In the end, see off the customers with a heartfelt thanks and good bye. Below are sample checkout conversational dialogues.

Example:

1. “Hello Sir, Are you ready to check out?”

2. “How was your stay?”

3. “How did you find our hotel food and facilities?”

4. “Was everything according to your preference?”

5. “How would you like to settle your dues?”

6. “Were you satisfied with everything?”

7. “Enjoy the rest of the holidays”.

8. “Thank you for visiting Grand Hyatt, see you again.”

9. “Have a safe trip back home.”

10. “Hope you had a memorable stay with us”

The above samples demonstrate how to check in and check out your hotel guests. Use your fluent English speaking skills to make proper impressions. You can take the assistance of an online English tutor to forge long term alliances.

About eAgeTutor:

eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

Related Topics:

1. How to make requests for special meals on a flight?

2. How to ask for directions to a coffee shop?

3. How to ask an air hostess about cabin luggage compartment?

4. How to upsell and cross sell?

5. Why is correct ‘Speed’ important in Spoken English?

What is your motive behind learning English? If you ask this to a bunch of English students, at least 60% of them will give the same answer – in order to speak fluent English. And that is exactly what we aim to do – to help you learn and improve your spoken English.

We have been publishing blogs after blogs, filled with important and helpful tips for not just improving English, but to also help you understand the rules of grammar, syntax and how to form sentences. We hope that you have been benefitting ample from our efforts.

Today's blog is about common phrases used in English. As you must have learnt so far, there is a specific way in which sentences in English are formed, and certain phrases have a common start/ end. Once you understand the basic structure of forming sentences, it will be easier for you to build on it. Spoken English can be classified, roughly, into three categories – Formal, semi-formal, and informal. We will give you a rough idea of how sentences are formed under these three categories.

• Formal: These kinds of sentences are usually used in offices and other official setups. In such situations, you need to maintain certain decorum, not just in your conduct, but in your speech as well. Before we give you the basics of formal sentences, remember that words like 'please' and 'thank you' form an important part of the formal conversations. Formal phrases, usually, start with 'You ought to...', like 'You ought to complete this file by evening' or 'you ought to attend this meeting.' This will get the work done, without you sounding too imposing! For a negative sense, you should use 'You ought not to...'.

• Semi-formal: This is when you are speaking to your colleagues or with a client over lunch. You can relax a bit during semi-final conversations, but that does not mean that you should speak nonchalantly. A good way to start a sentence is, 'I think you should + infinitive'. For example, "I think you should increase the quotation' or 'I think you should start using the other software'. The negation of the same would be, 'I don't think you should + infinitive'.

• Informal: This is when you are at home, or speaking to your friends. In such situations, all you need to pay attention is to be grammatically sound, and you are sorted. You can form your sentences as you like; just make sure that you keep in mind the basic rules of syntax and grammar.



"How to improve English speaking?" if this question has been giving you sleepless nights, then you have come to the right place. eAgeTutor is the place for all of your English speaking and English fluency needs.