Login
Thursday, 21 November 2013 09:37

How to explain charges to a guest?

As a hotel staff, you would come across numerous types of clients that walk into your hotel for a reservation. Some of which would be business tycoons, and the others visitors or tourists. You might come across a handful of guests that would speak in a different language than your own; however, a maximum number of them would definitely speak in English. Therefore, it is extremely important for you to speak in fluent English and keep your English communication skills at its ace.



When a guest approaches you for a word, it's extremely important that you welcome them with a warm smile. Make them feel comfortable and go ahead with the formalities of check in as soon as the guest is ready to proceed. At this point, it is also crucial to lay the facts accurately and precisely.  Give them in writing about the hotel's billing policy and other significant facts. While doing so there are three crucial aspects to keep in mind:

1. Politeness: While explaining the billing policy, be polite and cultured. Understand the fact that 'charges' is quite a sensitive term and hence, the route of explaining it too should be well thought of and simple.

2. Clarity: You are the first point of contact with the hotel and hence are required to ensure you have the clarity and supremacy of communication. Stress on communicating the finer details to the guest, related to charges that will be applicable. In addition, do make sure to spell out the complimentary goodies while check-in.

3. Warm smile: Talking about the charges isn't something that is very favorable from the guest point of view. So, very tactfully approach the guest about the same with a smile. Make sure to keep that warm smile throughout the conversation and help your guest understand the overall billing concept of your hotel.

When you are the front desk, you will have to go conduct a string of conversations throughout the day. The question is... Are your spoken English communication skills impressive enough to meet the needs of the hotel?



A conversation example to help you understand and tackle the situation effectively:


Situation:

You're seated at the front desk and a business guest enters. As soon as you exchange pleasantries, he begins to ask you about your hotel's charges. How should you carry the conversation forward?

You: Good Morning Sir. Welcome to XYZ Luxury Hotel! Hope you've had a great flight. (Only if the guest has entered with his bags, ask him about his flight journey)

Guest: Good Morning. Oh yes, I've had a good flight. Thank you.

You: Sir, Do you have a reservation with us?

Guest: Well, no. It was a sudden plan of action. Do you have a room available?

You: Just a moment Sir. I will check.

(A few seconds later...)

You: Yes Sir. A room for one or two?

Guest: For one please.

You: Sure.

Guest: Before heading up to my room, could you please assist me with the format of charges followed here? It's my first stay at your hotel, so I am not well acquainted with the principles.

You: My pleasure, sir. You would be charged for the room, the lunch, the dinner and if you have any special orders besides the basic complimentary then we charge you for the same.

Guest: That sounds fair enough.

You: The good news is that we provide you with a complimentary welcome drink, alcoholic/ non- alcoholic, depending on your preference that awaits you in your room. Besides that, we offer a free of cost breakfast throughout your stay with us and one spa session that you can enjoy, as and when you find the time.



Guest: Wow! I have never been extended so many goodies in any hotel that I stayed in.

You: Well Sir, we believe in keeping our guests happy and ensuring they have a relaxing and rejuvenating stay with us!

Guest: I am sure you're doing a good job.

You: We certainly work towards that. Your bags have reached your room; the bellboy will escort you to the room. Hope you have a great stay with us.

Guest: Thank you so much. The service is proactive and I already love it!

That's it! You've been forthcoming about your hotel's charges, maintaining a politeness throughout the conversation. Simple, precise and informative is the route you need to adapt. Maintain an English speaking fluency and convey your message across with a soft, welcoming smile.

About EAgeTutor:


eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based on a well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

Related Topics:

1. How to place an order in a fast food restaurant?
2. How to take orders in a restaurant?
3. How to converse at the front desk?
4. How to deal with complaints in the Hotel Industry?
5. How to welcome and see off your guests?

Published in Business English

One phase of life, which everyone wants back, is school life. Remembering the good old school times makes you re-live those pleasant memories that shaped your life. On many occasions, you would be asked to describe your school by your friends or relatives. For example, you are in your three months of new college life and your friends ask you to describe your school life. Impress your friend circle with your strong command over the spoken English language as you glide away with a perfect description.



Things to remember:


1. Focus on main points

Try to be as specific as possible and describe your experience in short 3 – 4 lines. If you go on talking about your school as if it is one of a kind, you may come across as boastful. Hence, do not just go on blabbering about your school and instead, concentrate on main points such as the teaching style, teachers and the infrastructure. You can even speak on what makes your school unique from others.

2. List out the achievements

It is preferable to list out the achievements of your school to highlight the quality of education imparted. However, while doing this, take care to speak modestly. This does not mean that you should not take pride in your school. Bring the main achievements of your school into limelight and show why you are proud to be associated with it.



Sample Conversation:


Situation: You are hanging out with your friends in your college canteen, when your friend asks about your school life.

Suresh: So Rajat, which school did you go to?

You: I studied at Ryan International.

Suresh: Wow, I have heard it's a pretty good school. Can you tell me more about it?

You: Sure. You are absolutely right when you say that Ryan International is one of the best schools. It ranks third in the top schools in Delhi. It houses all the main study boards including state, national and international.

Suresh: Which board are you from?

You: I am from the State Board.

Suresh: What else is there in your school?

You: The teachers are well qualified and very helpful. There are extra classes to help weaker students and the school management is very student friendly. The infrastructure is also amazing. We have our own basketball and tennis courts.

Suresh: That's really nice. But what is it that sets your school apart from the others?.

You: I would say it's the teaching process. Did you know that we rarely carry our bags to school? We have our own locker system and what the teacher teaches us, we have to learn in school only. We don't have to stress ourselves with extra studies.

Suresh: Wow! That is nice. I wish I were in your school!



The above sample shows one of the best ways to describe your school. With your impeccable English speaking skills, your friends will consider you to be sophisticated and knowledgeable. Do your school years full justice with your description. You can practice describing your school with an online English teaching guide and also with the help of a friend.

About eAgeTutor:


eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based on a well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

Related Topics:

1. How to participate in a Group Discussion?
2. 5 Negotiation tips and tricks.
3. How to motivate a disinterested customer to buy?
4. 10 Mistakes to avoid as a retail sales representative.
5. How to make a sales pitch?

Published in Spoken English

It is a very satisfying and cheerful experience to receive a certificate, award or scholarship. If you've received an acknowledgement in the form of a certificate, it certainly means that you've done a whole bunch of things right. Whether it's your grades, extracurricular activities, sports, etc. Receiving recognition for your efforts is definitely a 'feel good' emotion; nevertheless, make sure to practice your spoken English skills beforehand. While you are excited and thankful beyond bounds, it could put you through a challenging situation to figure out what to say while accepting the recognition.



It is very important for you to receive a certificate graciously and express your acknowledgement in fluent English. This process requires some amount of thought and preparation. Let's take a look at some of the critical points that you need to pay heed to:

1. Start your speech with a 'Thank you': You need to be grateful about the fact that your efforts have been acknowledged and therefore make it a point to be grateful. You could start your speech by thanking all those who have nominated or recommended you to receive the honor.

Example: "I would like to begin by extending a thank you to all my dear teachers who have considered me to be worthy of this acknowledgement. Without them, I would not have been able to achieve what I have been awarded for today."



2. Mention the name of the award: Doing so will display the fact that you feel extremely honoured and humbled to be receiving a crucial certification from XYZ. You could also mention that you wish to thank the award giving company for dedicating their time and effort in coming and attending the function, you're being felicitated in.

Example: "Moving on, I would like to thank 'Children's Association of India' for taking out some time from their extremely busy schedule for attending and handing the certificate to me."

3. Talk about your feelings: Everyone would expect you to say a maximum two lines about how you feel and how much this award means to you. Meeting their demands extends a few words about the sense of gratitude you're going through.

Example: "I can't really express how much this certificate means to me. This acknowledgement is something that I will cherish throughout my life and would always look upon in those times when I feel low."

4. Say something inspirational: You already might have an individual, a hero that you idolize. You could use a motivational and inspirational quote from his/ her collection or you could do some homework and put forth your thoughts on how you feel after receiving the honor.

Example: "The canvas painted by me due to which I have been blessed with this award signifies the importance of giving women an equal status in society. Not because that's what everyone is demanding but because they completely deserve."

5. Thank those who have helped you: There are a handful of people that are partly responsible for your success. Hence, on achieving the success, it is extremely vital for you to thank all those rather than hogging the limelight all by yourself.

Example: "At this moment, I also want to take this opportunity to thank my parents and grandparents who inspired the entire artwork created on the canvas. I have just been the source of what my family believed in. Thank you Mama and Papa."



If you're someone who is about to receive an award, make sure to go through this article thoroughly. It is extremely crucial for you to keep your English communication skills at its best as you will be the center of attention. Last but not the least, be sure to attain a strong confidence in the English language as you could be asked a few questions while you're on stage.

About eAgeTutor:


eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve english in an all-round manner. Assignments and tasks based on a well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our online English tutor.

- By Monika Agarwal

Related Topics:

1. How to grab an internship opportunity?
2. How to effectively make a presentation?
3. How to explain your strengths, weakness, attitude, and skill sets?
4. Use the Power of Phrases to Improve Your Spoken English Fluency
5. How To Invite Somebody For a Birthday Party?

Tuesday, 19 November 2013 10:10

Talking about life events - Summer vacations

The summer vacation is the ideal time to spend with your family and friends. It can be a really exciting time, a time packed with fun and frolic. You may plan about it months in advance or just be spontaneous and head to a random place. Alternatively, you could enroll for productive activities, such as music classes, art and craft workshops, etc., to spend some productive yet enjoyable time with your friends.

These times are extremely memorable and hence as a custom when your school begins, you are asked to talk about how you spent your summer vacations. Are you prepared to speak up in front of the whole class?



How to speak in front of the class?

A popular activity to develop strong English communication skill would be by writing down all your memories of the summer vacation. This will act as a guide when you describe your holidays in front of the class. An extensive speech wouldn't require you to give out extensive details of your travel or formal activities. Your talk should simply give the reader an idea of what all you did throughout your summer months. Make sure to keep your spoken English skills at its ace best and beforehand begin by organizing all your thoughts and plan out the order in which you will be speaking.



Step 1: In your mind, collect each and every activity that you've been a part of. This will help you not miss out on anything important.

Step 2: If time permits, discuss it along with your parents and brainstorm over some of the special moments you've spent together. Essence plays a very important role in talking about your experiences.

Step 3: Make sure that every sentence you speak is in fluent English. It is important for you to get well-acquainted with the English language before hitting the stage.

Step 4: Try and concentrate on only those moments that you really enjoyed keeping the few negative moments at bay.

Step 5: You could also stand out from the other students by including a few words of appreciation towards your parents and friends, who made your holiday time special and extravagant.

A sample that should give you a fair idea on how to talk about your summer vacations:



"I really enjoyed my summer vacations to the fullest. This year I had gone out for a vacation with my entire family to Goa. It was a time full of relaxation and loads of fun. We stayed at an amazing resort that had a pool right adjacent to our room. This ensured we had a gala time as most of us share the love of water. The food was delectable and lip smacking. We often visited the beach and took active participation in all the water sports and beach activities. The banana ride was my personal favorite! It was an incredible time I enjoyed out there with my incredible family. The most memorable moment would be when we had a barbeque night. The aroma of food in the air has been just unbelievable. Overall, it was one of the best trips planned with my family. And last but not the least; I would also like to thank my grandparents for making it to this trip in spite of their ill-health."

Whatever experience you share with your friends and family should be treasured and kept close to your heart. In your speech, it should be evident that you have had an amazing time and hence, try to ensure you make no mistakes in your spoken English skills while conversing.

About eAgeTutor:


eAgeTutor.com is a premier online English learning institute. eAge's world class faculty and ace communication experts, from around the globe, help you to improve in an all-round manner. Assignments and tasks based on a well-researched content developed by subject matter and industry experts can certainly fetch the most desired results for improving spoken English skills. In this age of effective and advance communication technology, online spoken English programs are the most effective and convenient way to learn English.

For further information on our online English speaking courses or to experience the wonders of the virtual classroom, fix a demonstration session with our tutor.

- By Monika Agarwal

Related Topics:

1. How to effectively make a presentation?
2. How to explain your strengths, weakness, attitude, and skill sets?
3. How to Learn English Real Fast?
4. What are some phrases for conversation?
5. Who or Whom: Learn the Right Usage with Examples

StartPrev12NextEnd
Page 1 of 2
    

Archives

Blog Subscription