Tuesday, 18 September 2012 07:19

How to Communicate well in Hospitality Industry?

Written by Super User

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What is Hospitality Industry?:

The hospitality industry consists of different service industries like hotels, restaurants, travel and tourism industry, event management companies.

If you want to become a part of the hospitality industry, then you need to be a fluent communicator. It is a prerequisite to know English so that you can talk with the customers and interact with them very easily.

Why Do you Need to Communicate Well in Hospitality Industry?

Communication in Hospitality Industry

hw_to_com_img2 Communication plays a very important role in the hospitality industry. A customer not only pays for the food, room, or product, he also pays for the service. Communication is an integral part of service. A customer can be in a bad mood but a broad smile on the faces of the employees in a restaurant can change the mood of the customer and make him feel good and contended. You need to be very patient, cool and composed and need to keep yourself calm while handling difficult customers.

Many a times the restaurants are required to give information to the customers. This is the most important aspect of the hospitality communication. The customers should be given correct and useful information by the staff. If a person fumbles and hesitates while talking to the customers, it will certainly create a bad impression in the mind of the customer. You can also disappoint the customer with your poor communication skills and the customer will never come back to the restaurant again and will never recommend that restaurant.

Steps to Improve Hospitality Communication

Steps to Improve Communication

Some steps on how to improve hospitality communication are discussed below:

In hospitality industry the staff should be very well trained. So that they can provide good professional service.
A good command over communication can help you satisfy your customers because after all hospitality is all about service!
All correct and right information should be provided to the customers. It is very essential to keep your customers well informed ahead of time.
Another important aspect of hospitality communication is interaction with foreigners. Tourists can visit the restaurant or hotel. The staff should be very fluent in English. Even if they are not aware of any foreign language they can interact in English with them.
All the staffs should know about the day’s menu and should be able to respond to the questions of the customers regarding menu and food.
Staffs should talk very politely and softly with the customers. Ignoring, frowning, and shouting may disappoint the customers.

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